Find your nearest store  Sales & Service (, +254 722 204 310)  Slumber Blog  Store  Contact Us

Returns Policy


Slumberland Kenya Ltd is committed to helping you get a better night’s sleep. If at any point you are not happy with your purchased product, we will do our best to ensure you have a smooth returns process, with refund where applicable. The following policy outlines the returns terms.


Should you find that your new purchase is not to your comfort level, we will do our best to match you with one that better suits your needs.

You may return your product in the event you are unsatisfied, within 14 days of purchase with the polythene casing intact. This returns policy is valid for one return and/or one exchange per purchase, which must be done within 30 days of the delivery date of your original mattress.

You may exchange your mattress with a redelivery fee of Kshs. 5,000. Should you still not be satisfied with your mattress, you can return it with a return delivery fee of Kshs. 5,000 plus a restocking fee equal to 10% of your original mattress purchase price (not to exceed Kshs. 25,000). Any subsequent balance will be refunded back to you.

Slumberland K Ltd is unable to exchange or refund stained, unsanitary or damaged mattresses under this policy. We highly recommend using a good mattress protector over the polythene for the first 14 days, as well as into your product’s daily use, so as to help keep the new mattress clean. Additionally, you should keep all original tags on the mattress so as not to void the warranty or this returns policy.

The terms above are not valid on warranty exchanges, clearance products, beddings and bedroom accessories, divan bases or headboards.

See our store staff or contact our online support customer care support team for more details.